Microcredit in emerging economies: Customer-centricity & organisational change
Our Financial Services team have been working in Central Asia, helping a Microfinance organisation to deliver social impact through customer-centricity.
Meet the startups who are transforming insurance
Rapid change is driving bottom-up through the insurance sector, enabled by broken traditional insurance models and accelerated by technology innovation. With a laser focus on customer need, challengers and startups are re-defining what it means to have insurance. We’ve been tracking these developments.
Find out who's who in The InsurTech Matrix.
Related
Our experience design team works across banking, wealth, property, insurance and data
Things people say about us
There is universal acceptance within the business that this work represents our new ‘bible’.
We win awards by putting people first
We have won awards for making this complex space simpler, clearer and more relevant to customers. Most recently, together with our client, The Co-operative Bank, we won the Team of the Year ‘Loving your Customer’ award at the UK Financial Services Experience Awards 2016.
Our thinking
-
-
Great design calls for a new relationship
The trust necessary for successful collaboration is often missing from client-vendor relationships.
-
Searching for the elusive sweet-spot in financial product design
Are commerciality, compliance and the customer's best interest really at odds when it comes to financial services product design?
-
Putting user needs at the centre of Health & Wellbeing innovation
Lifting the lid on how we help our clients innovate and evaluate the viability of new propositions, from the perspective of the people who will be using them.
-
How health tech is revolutionising the insurance industry
Through our work helping a global health insurer to innovate their offering we’ve been looking at health technology and how this taps into the latest trends in insurance.
-
Toilet seats & senior citizens – experiments with image recognition technology
Mixed fortunes in our tests with Google’s Cloud Vision service suggest it’s still early days for image recognition tech
We can help you innovate
Contact our Experience Strategy Director today: