Customer Centricity Month 2024: From Fundamentals to Future Trends
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Latest articles
Addressing Consumer Duty blindspots: A new agenda for the new school year
In its first annual Consumer Duty review, the Financial Conduct Authority said that firms needed to do more to meet their obligations. We look at why firms seem to suffer from Consumer Duty blindspots and how they can fix that.
Let’s workshop! How to plan and facilitate great workshops
In today's world of UX, workshops are a crucial way for teams to collaborate, innovate, and make decisions. In this article, I'd like to share some of my top tips for how to plan and run effective workshops.
A conversation with Sarah Blewett
We spoke with Sarah Blewett, Head of Research at Carwow, about her experience of building customer-centric teams.
Helping financial services customers compare apples and oranges
Launching a new financial services product isn’t easy. Here’s how we went from idea to working prototype in just a few weeks - and answered the key question: will customers buy it?
The power of plain speaking
In this blog, we explain why plain language is powerful and offer tips for writing clear, concise, and engaging content.