Our thinking

In our recent study, we found five clear distinctions when we looked at what separated highly customer centric organisations from the rest. The first? Decentralising control.

Join cxpartners and Google at our webinar on the 26th May where we will explore how to future-proof your organisation and improve agility through becoming a customer centric organisation.

Bringing the team together to learn how to apply cxpartners' lean, agile, human centred approach to working.

Chief Design Officer Remi Guyot says that BlaBlaCar creates an exceptional customer experience by working hard to make customer centricity part of its culture and processes.

We are absolutely thrilled to launch of our Customer Centricity Study, which was commissioned by Google.

To mark this day, we have nominated some of the brilliant women we have the pleasure of working with.