Our thinking

Customer centricity isn't just for private sector firms. The more focused on the customer experience an organisation is, the better they perform - and this is also true for the public sector.

If your firm wants to get better at design, you probably shouldn’t be trying to upgrade your design team.

At cxpartners prototyping is more than an essential tool in our toolbox; it’s a mindset we apply to all of our projects. Sam outlines 5 ways you can generate excitement about prototyping in your organisation.

With Consumer Duty supervision underway, an independent, customer-centred evaluation of your customer journeys and services could strengthen your conversations with the FCA.

Becoming more customer-centric can sound like a mammoth task and you might not know where to start. But… start small. Start simple. Start with a team.

In this month’s #employeespotlight, Anna Boscoe tells us how her background in Art and Anthropology led her to a career in UX, finding fulfilment in projects that positively impact people's lives.