Our thinking

Thoughts from our experiences working with global businesses and interviewing thousands of customers every year.

Latest articles

  • 5 ways to create impact through prototyping

    At cxpartners prototyping is more than an essential tool in our toolbox; it’s a mindset we apply to all of our projects. Sam outlines 5 ways you can generate excitement about prototyping in your organisation.

  • Introducing: customer-centred assurance

    With Consumer Duty supervision underway, an independent, customer-centred evaluation of your customer journeys and services could strengthen your conversations with the FCA.

  • Set your team up for success

    Becoming more customer-centric can sound like a mammoth task and you might not know where to start. But… start small. Start simple. Start with a team.

  • Employee Spotlight: Anna Boscoe, UX Content Specialist

    In this month’s #employeespotlight, Anna Boscoe tells us how her background in Art and Anthropology led her to a career in UX, finding fulfilment in projects that positively impact people's lives.