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Customer Centricity Month is back for 2024
Lauren Bailey
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The Consumer Duty
The FCA wants Financial Services firms to permanently embed the Consumer Duty. We think continuous improvement, through qualitative research is the answer.
The vulnerability challenge
The FCA wants to ensure the fair treatment of customers in vulnerable circumstances. Learn more about the challenge, and about how we can help you improve customer outcomes.
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Prioritising work in challenging times
Published 23 Feb 2024
The state of customer centricity
Published 26 Nov 2023
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