Next generation experience design

We use cutting-edge technology to create customer experiences that are delightful and radically simple.

But it's our deep understanding of human needs and behaviour that turns ideas into successful, innovative programmes of work.

Because while technologies, business models, and value chains change, we believe in one constant – the winning strategy is to put People First.

See how our sector expertise helps clients in financial services, retail and the public sector

Conquering a document mountain

We used a service design approach to solve Zurich’s documentation issues, creating an innovative solution that is delighting its users.

How do you reinvigorate a brand? It's less magic than you'd think: first understand user and business needs, then design, test and iterate.

Our user centred approach uncovered customers' real problems, and showed why so many online supermarkets get it wrong.

An innovative focus on ethics, honesty and a transparent customer experience is delivering dramatic results for The Co-operative Bank’s new website.

We were asked to review Spotify’s usability, perceived usefulness, delight and general user experience.

Discover how cxpartners helped Public Health England to change people’s eating habits.

Toilet seats & senior citizens – experiments with image recognition technology
Mixed fortunes in our tests with Google’s Cloud Vision service suggest it’s still early days for image recognition tech
Lee Walters8 Jun 2018
Five insurance trends for 2018
Five customer-centric trends that point to fundamental disruption in the insurance industry.
Gabriela Isas7 Jun 2018