“cxpartners is a business that helps to deliver real change - practical and actual changes that customers see and appreciate.“Richard Pash
Marketing Director, Zurich Insurance UK
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The design innovation partner
We believe that what's best for the customer is best for the business.
If you're a customer champion or digital leader in a complex organisation or tightly regulated market, we can help you to:
Understand your customers like never before
Reimagine your products and services
Bring new and better services to market
Become a truly customer-centred organisation
Our work
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Ideas & resources
Continuous improvement - the next phase of the Consumer Duty
The FCA wants Financial Services firms to permanently embed the Consumer Duty.
As July's deadline passes, it's time to turn obligation into opportunity.
How we can helpCustomer centricity isn't just for private sector firms. The more focused on the customer experience an organisation is, the better they perform - and this is also true for the public sector.
If your firm wants to get better at design, you probably shouldn’t be trying to upgrade your design team.
5 ways to create impact through prototyping
Sam Stevens
At cxpartners prototyping is more than an essential tool in our toolbox; it’s a mindset we apply to all of our projects. Sam outlines 5 ways you can generate excitement about prototyping in your organisation.
Introducing: customer-centred assurance
Stu Charlton
With Consumer Duty supervision underway, an independent, customer-centred evaluation of your customer journeys and services could strengthen your conversations with the FCA.