“cxpartners is a business that helps to deliver real change - practical and actual changes that customers see and appreciate.“Richard Pash
Marketing Director, Zurich Insurance UK
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People first in a digital world
cxpartners helps the world’s best companies to become truly customer-centred and thrive.
About usThe design innovation partner
We believe that what's best for the customer is best for the business.
If you're a customer champion or digital leader in a complex organisation or tightly regulated market, we can help you to:
Understand your customers like never before
Reimagine your products and services
Bring new and better services to market
Become a truly customer-centred organisation
Our work
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Ideas & resources
Searching for the elusive sweet-spot in financial product design
Mark Hicks
Are commerciality, compliance and the customer's best interest inevitably at odds when it comes to financial services product design? How can we create the right balance to deliver products that work for everyone?
Designing Without Compromise
Giles Colborne
‘Compromise’ is the worst word in design. This talk will share some stories and techniques about how to do work you’re proud of and still look at yourself in the mirror.
Who's who in the InsurTech matrix?
Meet the startups who are transforming insurance. Learn what’s new, what’s disruptive, and what’s just a repackaging of existing offers.
Mark Hicks
Introducing the International Centre for Customer Centricity
Richard Caddick
We are opening the centre for customer centricity in London. A space to collaborate, learn and share ideas - and we have an open door policy! Read our blog by our Founder Richard on what's been important when designing the new studio.
A new workshop format to help groups of people solve each others problems
James Chudley
Here’s a step by step guide to running your own problem solving workshop to overcome the day to day challenges we encounter as design professionals