“cxpartners is a business that helps to deliver real change - practical and actual changes that customers see and appreciate.“Richard Pash
Marketing Director, Zurich Insurance UK
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The design innovation partner
We believe that what's best for the customer is best for the business.
If you're a customer champion or digital leader in a complex organisation or tightly regulated market, we can help you to:
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Understand your customers like never before
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Reimagine your products and services
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Bring new and better services to market
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Become a truly customer-centred organisation
Our work
Ideas & resources
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Continuous improvement - the next phase of the Consumer Duty
The FCA wants Financial Services firms to permanently embed the Consumer Duty.
As July's deadline passes, it's time to turn obligation into opportunity.
How we can helpLaunching a new financial services product isn’t easy. Here’s how we went from idea to working prototype in just a few weeks - and answered the key question: will customers buy it?
The power of plain speaking
In this blog, we explain why plain language is powerful and offer tips for writing clear, concise, and engaging content.
As we approach Open Finance, let’s remember that you can’t always engineer your way to success.
Customer Centricity Month is back for 2024 with a series of events throughout November designed to provide you with the building blocks of customer centricity.