Next generation experience design

We use cutting-edge technology to create customer experiences that are delightful and radically simple.

But it's our deep understanding of human needs and behaviour that turns ideas into successful, innovative programmes of work.

Because while technologies, business models, and value chains change, we believe in one constant – the winning strategy is to put People First.

See how our sector expertise helps clients in financial services, retail and the public sector

Conquering a document mountain

We used a service design approach to solve Zurich’s documentation issues, creating an innovative solution that is delighting its users.

Our user centred approach uncovered customers' real problems, and showed why so many online supermarkets get it wrong.

An innovative focus on ethics, honesty and a transparent customer experience is delivering dramatic results for The Co-operative Bank’s new website.

We were asked to review Spotify’s usability, perceived usefulness, delight and general user experience.

Discover how cxpartners helped Public Health England to change people’s eating habits.

User Research Myth Busting
James and Emma feel it’s time for a bit of myth-busting to help you make sure user research happens on your own projects.
James Chudley15 May 2018
10 tips to make you a better interviewer
Think you know how to ask a question? It’s not as easy as you think. Here are 10 things you can do to make you better at interviewing.
Emma Howell24 Apr 2018