“cxpartners is a business that helps to deliver real change - practical and actual changes that customers see and appreciate.“Richard Pash
Marketing Director, Zurich Insurance UK
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People first in a digital world
cxpartners helps the world’s best companies to become truly customer-centred and thrive.
About usThe design innovation partner
We believe that what's best for the customer is best for the business.
If you're a customer champion or digital leader in a complex organisation or tightly regulated market, we can help you to:
Understand your customers like never before
Reimagine your products and services
Bring new and better services to market
Become a truly customer-centred organisation
Our work
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Ideas & resources
Evidence Based Compliance
Design brilliant financial products that delight customers and make the regulator happy.
Find out moreIn 2018 we took a snapshot of the tech startups aiming to disrupt the insurance industry. Our updated InsurTech matrix reveals how much has really changed since then, and what we can expect in 2021.
It’s common to try and make experiences as easy as possible, but sometimes, the best way to help customers make better decisions is to slow them down.
Was it just crisis management, or was there more to the rapid pace of digtial transformation during lockdown? We've been panning for gold and have found a few nuggets.
Serverless computing is a game-changer - delivering huge cost-savings and scalability. You can plug gaps in your service offering by employing Serverless microservices quickly and cheaply.