“cxpartners is a business that helps to deliver real change - practical and actual changes that customers see and appreciate.“Richard Pash
Marketing Director, Zurich Insurance UK
Read the case studyPrioritising work in challenging times: Three effective strategies
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The design innovation partner
We believe that what's best for the customer is best for the business.
If you're a customer champion or digital leader in a complex organisation or tightly regulated market, we can help you to:
Understand your customers like never before
Reimagine your products and services
Bring new and better services to market
Become a truly customer-centred organisation
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Ideas & resources
Continuous improvement - the next phase of the Consumer Duty
The FCA wants Financial Services firms to permanently embed the Consumer Duty.
As July's deadline passes, it's time to turn obligation into opportunity.
How we can helpWe are thrilled to announce that you can now register for Customer Centricity Month 2024! Sign up now for free webinars every Wednesday throughout November, 11am - 12pm.
In its first annual Consumer Duty review, the Financial Conduct Authority said that firms needed to do more to meet their obligations. We look at why firms seem to suffer from Consumer Duty blindspots and how they can fix that.
In today's world of UX, workshops are a crucial way for teams to collaborate, innovate, and make decisions. In this article, I'd like to share some of my top tips for how to plan and run effective workshops.
A conversation with Sarah Blewett
Lauren Bailey
We spoke with Sarah Blewett, Head of Research at Carwow, about her experience of building customer-centric teams.