“cxpartners is a business that helps to deliver real change - practical and actual changes that customers see and appreciate.“Richard PashRead the case study
Marketing Director, Zurich Insurance UK
Prioritising work in challenging times: Three effective strategies
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The design innovation partner
We believe that what's best for the customer is best for the business.
If you're a customer champion or digital leader in a complex organisation or tightly regulated market, we can help you to:
Understand your customers like never before
Reimagine your products and services
Bring new and better services to market
Become a truly customer-centred organisation
Our work
Ideas & resources
Continuous improvement - the next phase of the Consumer Duty
The FCA wants Financial Services firms to permanently embed the Consumer Duty.
As July's deadline passes, it's time to turn obligation into opportunity.
How we can helpSomewhere in the Open Finance opportunity space is a sweet spot where adviser needs and client needs line up. But we'll only find it if we approach this the right way.
Reflexive Research: 5 tips to minimise bias
Quite a few years ago, I wrote an article about using ‘reflexive thinking’ to avoid bias in user research. This topic feels as relevant as ever, so I’ve dug it out of the vaults and given it a polish to share with you today.
We’re excited to be working with some of the UK’s most brilliant minds, aiming to make our financial ecosystem more inclusive.
About to start a new project? Wondering what you can do to align your organisation with your customers needs? As we start 2024 it's time to kick start the year and use prototyping to break free from existing ways of doing things.