“cxpartners is a business that helps to deliver real change - practical and actual changes that customers see and appreciate.“Richard PashRead the case study
Marketing Director, Zurich Insurance UK
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The FCA wants Financial Services firms to permanently embed the Consumer Duty.
As July's deadline passes, it's time to turn obligation into opportunity.How we can help
Customer centricity isn't just for private sector firms. The more focused on the customer experience an organisation is, the better they perform - and this is also true for the public sector.
If your firm wants to get better at design, you probably shouldn’t be trying to upgrade your design team.
At cxpartners prototyping is more than an essential tool in our toolbox; it’s a mindset we apply to all of our projects. Sam outlines 5 ways you can generate excitement about prototyping in your organisation.
With Consumer Duty supervision underway, an independent, customer-centred evaluation of your customer journeys and services could strengthen your conversations with the FCA.