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We collaborate with private and public-sector organisations. We do three main things:
We design new services and improve existing ones.
We design what they do, and how they’re experienced – digitally and non-digitally.
We do this by focussing on the needs of all people. Making services inclusive is our priority.
Helping people make better decisions about their pensions.
We create future visions – for both the near-term and long-term. Again, we do this by focussing on peoples’ needs.
We use design to quickly bring visions to life and inspire organisations. And we create practical plans to make them a reality.
Exploring how smart speakers can make NHS services more accessible.
We help organisations become more people-centred, using our own ‘customer-centricity model’.
We assess organisations, design improvements, and coach them. We make sure they have the right processes, skills and tools to deliver better services.
Digital transformation and customer-centred organisation change.
