The vulnerability challenge
The FCA wants to ensure the fair treatment of customers in vulnerable circumstances. Learn more about the challenge, and about how we can help you improve customer outcomes.
Insights
The Consumer Duty
The FCA wants Financial Services firms to permanently embed the Consumer Duty. We think continuous improvement, through qualitative research is the answer.
Prioritising work in challenging times
Learn about the prioritisation strategies that businesses are applying to remain competive in challenging times.
