We spoke with many organisations for our upcoming White Paper on how businesses prioritise well so they can stay customer centric in challenging times. Here we share detailed insights from our conversations with Visa, Octopus Energy and SSE.
Impact mapping is becoming a mainstay in the projects and programmes we deliver at cxpartners. In this short blog we give a taster of what it is, why we care, and some thoughts for how and when it might be worth considering in your context.
In this month's #employeespotlight, David Raymond - Experience Director, tells us about his work on a large international organisation’s customer-centred transformation programme, looking at the full organisational system, not just the end user experience for one product or service.