Our thinking

The UK’s financial services regulator, the FCA, believes that 50% of us may have a “vulnerability” affecting how we manage our money. Vulnerable customers are not edge cases.

Loss of trust can damage performance or undermine an entire organisation. Our trust model helps make sense of the contradictions and complexities of trust.

Most organisations never manage to launch the big, innovative services that they dream of. Often, the problem is their roadmap.

We like to think of ourselves as rational, unbiased decision makers. But stories have a power over us, even when facts point in the opposite direction. If we can't escape our stories, we need to learn how to tell better ones.

Dave reflects on his story so far at cxpartners, explains what T-Shaped people are and why they are an essential ingredient in our secret sauce...

How we devised a process to help our clients innovate in tightly-regulated environments.