Innovation and design in 2025

06 Nov 2024 11:00 AM

06 Nov 2024 Online event

How do organisations get the value they need from customer centred design?

Joining instructions

Please click the link below to join the webinar:

https://soprasteria-events.webex.com/soprasteria-events/j.php?MTID=m73d4bf283dfbc4bf2a3fde425b9439f2

About

We’ve been speaking to design leaders in large organisations to understand why some design teams are falling back and others are flourishing.

In this talk, we’ll give you an insight into how to develop a design strategy that’s right for your organisation. We’ll talk about the challenges we’ve uncovered: conflicting priorities, budgetary pressure, and massive technological change.

We’ll cover how to go about setting goals, to developing a strategy, to retaining the right skills and staying on track.

About the speakers

Giles Colborne, Head of Proposition and Practice, Sopra Steria Next

Giles works with the leadership of large organisations to help them embed user centred design in their operating models.

Recently, he has worked with Google to benchmark the UX maturity of hundreds of organisations across Europe, and has worked with British Standards Institute among others to improve digital inclusion accessibility and ethical business models.

Giles is the author of Simple and Usable Web, Mobile, and Interaction Design (2017), now in its second edition.

Molly Stevens, Senior Director of UX, Booking.com

Molly has 20+ years experience in understanding the needs of users in a variety of domains around the globe. She is particularly intrigued by complex marketplaces, and the challenges and opportunities that they present. She builds diverse teams that collaborate closely with cross-functional stakeholders to build great products and services.  Molly has worked at Google, Uber and is currently the Senior Director of UX at Booking.com

Customer Centricity Month 2024

Organisations are innovating faster; customer expectations are changing more frequently and it’s more important than ever that organisations stand out from competitors.

In previous additions of Customer Centricity Month, we’ve covered the fundamentals of using our Customer Centricity Model and shown how customer centricity can help organisations to become more resilient. This year we are taking it up a level and looking at what’s next for organisations.

Across the month of November, we are holding a series of events that will help you stay ahead of the curve and ensure sustainable growth and customer satisfaction.

Hear from experts and leaders as they discuss how emerging technologies and shifting consumer expectations are redefining what it means to be customer-centric.

Join us at Customer Centricity Month 2024, where we will take you from understanding the fundamentals, to delivering the future of Customer Centricity.

Customer Centricity Month is brought to you by Sopra Steria Next and CXPartners.

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