Shaping the future with data, AI, and customer centricity

13 Nov 2024 11:00 AM

13 Nov 2024 Online event

  • Susannah Matschke

    Sopra Steria Next

    Susannah Matschke

Data automation and artificial intelligence are transforming customer interactions, increasing productivity and driving innovation. And, crucially, they can create radically improved user experiences.

About

In this webinar, we’ll look at how organisations can get ready for the age of AI.

We’ll discuss how organisations can leverage data to create hyper-personalised experiences, use AI to predict and meet customer needs before they arise, build trust through ethical AI practices, and much more.

Join us as we dive into the cutting-edge intersection of Data, AI, and customer centricity – the powerful trio shaping the future of business.

About the speakers

Susannah Matschke, Head of UK Data and AI Consulting – Strategy and Growth, Sopra Steria Next

Susannah is an ambitious and authentic leader with a proven track record in building and scaling high-performing Data and AI capabilities from the ground up. With a strategic mindset and an MSc in Data Science, she has successfully steered client projects to success across a variety of industries, including Central Government, Transport and Policing.

A forward-thinking strategist, Susannah combines her deep technical expertise with an innate ability to understand industry trends, enabling her to lead from the front and inspire her teams towards innovation and excellence. Her established senior network and strong market credibility allow her to drive growth through engaging and insightful client conversations, positioning Sopra Steria Next as a trusted partner in Data and AI transformation.

Susannah’s leadership style is characterised by her ability to blend vision with action, making her a pivotal force in not just achieving business goals, but also in cultivating a culture of collaboration and continuous learning within her team

Customer Centricity Month 2024

Organisations are innovating faster; customer expectations are changing more frequently and it’s more important than ever that organisations stand out from competitors.

In previous additions of Customer Centricity Month, we’ve covered the fundamentals of using our Customer Centricity Model and shown how customer centricity can help organisations to become more resilient. This year we are taking it up a level and looking at what’s next for organisations.

Across the month of November, we are holding a series of events that will help you stay ahead of the curve and ensure sustainable growth and customer satisfaction.

Hear from experts and leaders as they discuss how emerging technologies and shifting consumer expectations are redefining what it means to be customer-centric.

Join us at Customer Centricity Month 2024, where we will take you from understanding the fundamentals, to delivering the future of Customer Centricity.

Customer Centricity Month is brought to you by Sopra Steria Next and CXPartners.

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