Customer Centricity Month 2024: From Fundamentals to Future Trends
06 - 27 Nov 2024
The events in Customer Centricity Month 2024: From Fundamentals to Future Trends
Customer Centricity Month '24
Innovation and design in 2025
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Giles Colborne
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Molly Stevens
How do organisations get the value they need from customer centred design? We’ve been speaking to design leaders in large organisations to understand why some design teams are falling back and others are flourishing. In this talk, we’ll give you an insight into how to develop a design strategy that’s right for your organisation. We’ll talk about the challenges we’ve uncovered: conflicting priorities, budgetary pressure, and massive technological change. We’ll cover how to go about setting goals, to developing a strategy, to retaining the right skills and staying on track.
Customer Centricity Month '24
Shaping the future with data, AI, and customer centricity
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Susannah Matschke
Data automation and artificial intelligence are transforming customer interactions, increasing productivity and driving innovation. And, crucially, they can create radically improved user experiences. In this webinar, we'll look at how organisations can unearth this value themselves and get ready for the age of AI. We'll discuss how organisations can leverage data to create hyper-personalised experiences, use AI to predict and meet customer needs before they arise, build trust through ethical AI practices, and much more. Join us as we dive into the cutting-edge intersection of Data, AI, and Customer-Centricity - the powerful trio shaping the future of business.
Customer Centricity Month '24
Expert panel: Driving success with a customer-centric culture
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Sophie Grencis
In today’s competitive business landscape, strategy alone isn’t enough. As Peter Drucker famously said, “Culture eats strategy for breakfast”. To get the most out of your strategy, you need to have the right culture around it. The critical thing we hear time and time again, from the organisations at the top of their game, is the deep-seated belief that they win by delivering customer value. And this translates into measurable success with customer centric organisations achieving nine times more revenue growth, higher employee satisfaction and quicker agility to adapt and change. That success hinges on a culture that puts customers at the heart of everything. But how do you drive such a shift within your organisation and achieve such impressive results as these? In the webinar, we will be joined by a panel of experts who will discuss: Why a customer-centric culture is essential for long-term business success; How organisations who are set up in this way can become more future focused; Practical steps you can take to bring this culture in your own organisation.
Customer Centricity Month '24
The future of customer centricity
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Tom Scott
In an era of rapid change, how can organisations evolve their approach to customer centricity? In this session we’ll explore the interplay between emerging technologies, shifting consumer behaviours, and how organisations are changing. Then we'll consider potential future scenarios and discuss practical way for organisations to adapt and thrive in this dynamic landscape.
