Expert panel: Driving success with a customer-centric culture

20 Nov 2024 11:00 AM

20 Nov 2024 Online event

In today’s competitive business landscape, strategy alone isn’t enough. As Peter Drucker famously said, “Culture eats strategy for breakfast”. To get the most out of your strategy, you need to have the right culture around it.

About

The critical thing we hear time and time again, from the organisations at the top of their game, is the deep-seated belief that they win by delivering customer value. And this translates into measurable success with customer centric organisations achieving nine times more revenue growth, higher employee satisfaction and quicker agility to adapt and change.

That success hinges on a culture that puts customers at the heart of everything. But how do you drive such a shift within your organisation and achieve such impressive results as these?

In the webinar, we will be joined by a panel of experts who will discuss:

  • Why a customer-centric culture is essential for long-term business success
  • How organisations who are set up in this way can become more future focused
  • Practical steps you can take to bring this culture in your own organisation

About the speakers

Sophie Grencis, Strategic Design Director, CXPartners

Sophie Grencis leads design and innovation at CXPartners and Sopra Steria Next. She has worked with organisations such as AXA, Hertz and Google to deliver measurable impact by becoming more customer-centered.

Customer Centricity Month 2024

Organisations are innovating faster; customer expectations are changing more frequently and it’s more important than ever that organisations stand out from competitors.

In previous additions of Customer Centricity Month, we’ve covered the fundamentals of using our Customer Centricity Model and shown how customer centricity can help organisations to become more resilient. This year we are taking it up a level and looking at what’s next for organisations.

Across the month of November, we are holding a series of events that will help you stay ahead of the curve and ensure sustainable growth and customer satisfaction.

Hear from experts and leaders as they discuss how emerging technologies and shifting consumer expectations are redefining what it means to be customer-centric.

Join us at Customer Centricity Month 2024, where we will take you from understanding the fundamentals, to delivering the future of Customer Centricity.

Customer Centricity Month is brought to you by Sopra Steria Next and CXPartners.

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