The future of customer centricity

27 Nov 2024 11:00 AM

27 Nov 2024 Online event

In an era of rapid change, how can organisations evolve their approach to customer centricity?

About

In this session we’ll explore the interplay between emerging technologies, shifting consumer behaviours, and how organisations are changing.

Then we’ll consider potential future scenarios and discuss practical way for organisations to adapt and thrive in this dynamic landscape.

About the speaker

Tom Scott, Experience Director, CXPartners

Tom is the Experience Director in our Financial Services team, motivated by a desire to design products and services which help people make better financial decisions. Ever curious, Tom has a keen interest in exploring how we evolve and adapt our practices in response to new demands, technologies, events and regulation.

Customer Centricity Month 2024

Organisations are innovating faster; customer expectations are changing more frequently and it’s more important than ever that organisations stand out from competitors.

In previous additions of Customer Centricity Month, we’ve covered the fundamentals of using our Customer Centricity Model and shown how customer centricity can help organisations to become more resilient. This year we are taking it up a level and looking at what’s next for organisations.

Across the month of November, we are holding a series of events that will help you stay ahead of the curve and ensure sustainable growth and customer satisfaction.

Hear from experts and leaders as they discuss how emerging technologies and shifting consumer expectations are redefining what it means to be customer-centric.

Join us at Customer Centricity Month 2024, where we will take you from understanding the fundamentals, to delivering the future of Customer Centricity.

Customer Centricity Month is brought to you by Sopra Steria Next and CXPartners.

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