Retail Financial Services firms are heads-down, sprinting towards July’s Consumer Duty deadline.
These are hard yards!
But the firms we’ve spoken with know it’s a deadline, not a finish line. The Consumer Duty isn’t only a set of things to deliver by July. Rather than complying with it, the FCA wants firms to permanently embed the Duty.
So let’s look ahead and make the next bit easier and more rewarding.
If you’re in the thick of things right now, this might sound fanciful, but it’s an opportunity to thrive. That’s because it requires a more customer-centric mindset, which our research with Google links to growth, agility and happier staff. And it isn’t wishful thinking or consultancy fluff to propose unexpected gains – we’ve proved it before.
Join Stu Charlton at our webinar at 11am on Wednesday 24th May to discover how to turn obligation into opportunity.
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Sign up here
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Stu, our FS Strategy Director, has worked at cxpartners for over 10 years. He currently leads a team of Experience Designers who solve knotty, systemic problems for our clients in Financial Services – delighting their customers and making the regulator happy.
