Launching our Lunch and Learn programme
Exclusively for cxpartners clients - a lunch and learn once a month over lunchtime.
Exclusively for cxpartners clients - a lunch and learn once a month over lunchtime.
During Customer Centricity Month 2022, we had the pleasure of hosting Sophie Dennis at our Employee Experience webinar. Sophie talked about why customer centricity is relevant to the public sector, why employee experience matters to the end user experience in public services, and what you can do about it.
The Consumer Duty implementation deadline has passed. But the FCA isn't seeing this as a one-off compliance exercise: "the duty should be at the heart of everything that firms do going forward".
In this month's #employeespotlight, Rizwana Hussain - Principal Service Designer, tells us about how her background and childhood inspired her to go into service design. She also discusses her mission to redesign financial services to nurture financial health and democratise financial literacy
We are so excited to be speaking at SDinGov again this year. Join Amanda Payne and Germaine Faulkner at their talk ‘Customer centricity in the public sector’.
In an unsure market, customer experience mapping is a great way to dive into understanding the customer by identifying pain points and uncovering opportunities. So what is customer experience mapping? And how can it help your business?