User Experience Consultant (mid weight) London

This is a new, full-time, permanent role in our London office. You will be working in our Financial Services ‘pod’, one of our client-focused, mini ‘business units’ (read Giles’ blog about pods here). The Financial Services pod thrive on taking complex products and services and turning them into elegantly simple customer propositions. Take a look at what our Financial Services team have been up to here.

Our UX Consultants ensure we deliver fantastic quality work to our clients. As a mid weight UX practitioner in a user-centred design business, you are the powerhouse of the pod - you’re generating a wealth of ideas and producing a variety of work.

You will work collaboratively in a cross-functional, agile team with other UX Consultants, Visual Designers, Technologists, Project Managers and clients to research and craft innovative design solutions that make a difference.

• Work with clients to help them use digital to best effect and to meet their users’ needs through the delivery of excellent, innovative products, services and experiences.
• Be proficient in research/design/prototyping methods and processes.
• Be responsible for creating client deliverables on our projects. You will conduct UX research and design activities, for example interviewing research participants, helping to run workshops, presenting research findings, sketching interfaces, contributing to new business activities, and introducing new tools and techniques to the business.
• Have a good awareness of and experience of lean and agile methodologies.
• Have innovation and calculated risk-seeking in your DNA.
• Have good consultative skills, and be able to work well with clients, for example in running workshops and interviews.
• Be proactive in projecting cxpartners’ value into our clients’ sectors and into the experience design community.

You have more than two years’ work experience in a digital industry, probably either in a UX or creative agency, or in an in-house UX team. You’ll have experience of working within a cross-disciplinary team. Experience of the digital government, retail, or charities sectors would be a plus.

You have detailed knowledge and practical experience of UX methodology and practices. We are pragmatic, not dogmatic, in our approach, and very much outcome-driven. Often our work breaks new ground, and we innovate to achieve those outcomes. We’d like you to be the kind of person who is able to help us do that.

You’ll have great communication skills (verbal and written), the ability to listen, and to articulate complex ideas clearly. You’ll be good at influencing, and show an interest in people. You’ll be commercially savvy, have great creativity and enjoy problem solving.

We’d like you to be able to see the big picture and have a strong attention to detail - both are possible, we think!

You’ll have been educated to degree level. If this is in a behavioural science, so much the better. If not, don't worry, but we’ll want you to convince us that you can objectively distinguish between fact and fiction when designing for real people.

You must have the right to live and work in the UK.

This role will involve some travel, primarily in the UK, and some overnight stays.

We’re a great place to work – you’ll love the environment, the people and the way the company looks after its staff. We are committed to training and run an extensive training programme which will support both your individual needs and our business ambitions. You’ll also get a great package with 25 days holiday, benefits including a smartphone, a cash-back healthcare scheme, a pension plan to which we’ll contribute, a MacBook and other kit as needed.

cxpartners is made up of an incredible, diverse range of people. We're an equal opportunity employer and prize diversity as a strength. We’re keen to ensure we’re designing products and services that work for everyone, so we particularly encourage applications from different underrepresented demographics. We do not discriminate based on race, ethnicity, colour, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability or any other legally protected status.

If you’d like to apply, please email tamlyn.driver@cxpartners.co.uk with a brief CV and portfolio.

No agencies please.