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Last updated 15 Aug 2025

Financial Services blogs

The curse of knowledge – ready to break the spell?

by Stu Charlton. Published on 06 May 2025

Transforming advice with Open Finance: three UX strategies

by Stu Charlton and Tom Scott. Published on 04 Apr 2025

Making change happen in Financial Services: New opportunities and enduring challenges

by Tom Scott and Giles Colborne. Published on 30 Jan 2025

What’s delightful about sustainability regulation

by Stu Charlton. Published on 25 Nov 2024

Addressing Consumer Duty blindspots: A new agenda for the new school year

by Stu Charlton. Published on 12 Sep 2024

When the buzz wears off (what we learned from Open Banking)

by Stu Charlton. Published on 03 Jun 2024

We’re partnering with CFIT to explore the potential of Open Finance

by Tom Scott. Published on 06 Feb 2024

Introducing: customer-centred assurance

by Stu Charlton. Published on 03 Nov 2023

Quick wins can be big wins

by Stu Charlton. Published on 26 Sep 2023

The win-win circle: what the FCA want you to know

by Lauren Bailey. Published on 06 Sep 2023

The FCA says our products need to help customers achieve good outcomes, but what does that mean?

by Chloe Langan. Published on 17 Aug 2023

Embedding the Consumer Duty – how to shift from compliance to continuous improvement

by Stu Charlton. Published on 03 Jul 2023

Computer says no: the challenges of onboarding into the UK financial system

by Kevin Armstrong. Published on 28 Jun 2023

The trust crisis spells opportunity for financial services

by Claire Barrett and Stu Charlton. Published on 12 Jun 2023

Quant data leaves Consumer Duty blindspots

by Tom Scott. Published on 25 Apr 2023

If the Consumer Duty is the quake, IDD was a tremor

by Amy Bracewell. Published on 05 Apr 2023

Build a Consumer Duty culture using behavioural science – some simple steps

by Jonti Dalal-Small. Published on 22 Mar 2023

What if you could see the environmental impact of your pension?

by Stuart Tayler. Published on 23 Feb 2023

Shifting the Consumer Duty mindset – when will it happen for you?

by Stu Charlton. Published on 15 Feb 2023

The rewards of solving knotty problems

by Stu Charlton. Published on 08 Dec 2022

A new Consumer Duty – time for action

by Stuart Tayler. Published on 17 Aug 2022

The unseen problem of consumer confusion, and how to start fixing it

by Stu Charlton. Published on 03 Mar 2022

It’s time for a different approach to design in financial services

by Stu Charlton. Published on 28 Jul 2021

Why are customers ignoring offers to help?

by Stu Charlton. Published on 22 Mar 2021

Great design calls for a new relationship

by Stu Charlton. Published on 23 Jan 2019