Last updated 04 Apr 2025

The Consumer Duty blogs

What’s delightful about sustainability regulation

Delight is a word that’s rarely used in response to new regulation. That’s why many will miss the opportunity provided by new anti-greenwashing measures from the FCA.

by Stu Charlton. Published on 25 Nov 2024

Addressing Consumer Duty blindspots: A new agenda for the new school year

by Stu Charlton. Published on 12 Sep 2024

Introducing: customer-centred assurance

by Stu Charlton. Published on 03 Nov 2023

Quick wins can be big wins

by Stu Charlton. Published on 26 Sep 2023

The win-win circle: what the FCA want you to know

by Lauren Bailey. Published on 06 Sep 2023

The FCA says our products need to help customers achieve good outcomes, but what does that mean?

by Chloe Langan. Published on 17 Aug 2023

Embedding the Consumer Duty – how to shift from compliance to continuous improvement

by Stu Charlton. Published on 03 Jul 2023

The trust crisis spells opportunity for financial services

by Claire Barrett. Published on 12 Jun 2023

Testing consumer understanding

by Stuart Tayler. Published on 05 Jun 2023

The Consumer Duty – a marathon or a sprint?

by Lauren Bailey. Published on 09 May 2023

Quant data leaves Consumer Duty blindspots

by Tom Scott. Published on 25 Apr 2023

If the Consumer Duty is the quake, IDD was a tremor

by Amy Bracewell. Published on 05 Apr 2023

Build a Consumer Duty culture using behavioural science – some simple steps

by Jonti Dalal-Small. Published on 22 Mar 2023

Shifting the Consumer Duty mindset – when will it happen for you?

by Stu Charlton. Published on 15 Feb 2023

A new Consumer Duty – time for action

by Stuart Tayler. Published on 17 Aug 2022

The unseen problem of consumer confusion, and how to start fixing it

by Stu Charlton. Published on 03 Mar 2022

Speak to us about The Consumer Duty

Stu Charlton

Strategic Director

stu.charlton@cxpartners.com