Our books
We believe in sharing our knowledge. Books from our consultants have helped hundreds of thousands of people to improve websites, apps and services.
Communicating the User Experience
Simple and Usable (second edition)
Smashing UX
A Pocket Guide to the Usability of Web Photos
Latest articles
The latest from cxpartners - our thoughts on everything from emerging tech and behaviour, to shaping team culture.
Why customer centricity is important to the public sector
Customer centricity isn't just for private sector firms. The more focused on the customer experience an organisation is, the better they perform - and this is also true for the public sector.
Customer excellence: upgrading your design team may not be the answer
If your firm wants to get better at design, you probably shouldn’t be trying to upgrade your design team.
5 ways to create impact through prototyping
At cxpartners prototyping is more than an essential tool in our toolbox; it’s a mindset we apply to all of our projects. Sam outlines 5 ways you can generate excitement about prototyping in your organisation.
Introducing: customer-centred assurance
With Consumer Duty supervision underway, an independent, customer-centred evaluation of your customer journeys and services could strengthen your conversations with the FCA.