Customer Centricity Month 2024: From Fundamentals to Future Trends

Illustration of a woman with venn diagram of circles around her - representing that the customer is at the centre.

Customer Centricity Month is back for 2024 with a series of events throughout November designed to provide you with the building blocks of customer centricity.

If you would like to receive exclusive, early access to the events, please register your interest. We will keep you updated over the coming months on new announcements of speakers and talks so that you can be the first to sign up and secure your place!

About the event

We know that customer centricity de-risks initiatives, drives loyalty, and boosts satisfaction. But how do you build a customer centric organisation?

This year for Customer Centricity Month, we are looking at customer centricity across the board. Whether you are just getting started or are looking to learn more about what's coming next, we've got you covered.

Each session dives into the essential building blocks of customer centricity, offering actionable insights and strategies from industry experts so that no matter where you are in your customer journey, you can enhance your customer-centric initiatives.

We will be announcing the individual events soon, so stay tuned.

What have we covered in previous years?

In the meantime, why not catch up on content from previous Customer Centricity Month events?

Customer Centricity Month 2023: Creating resilient organisations

Last year we looked at ‘Creating resilient organisations’ and discussed how organisations can plan for the future whilst managing the day-to-day. And most importantly, how putting the customer at the heart of all business decisions can help you to do so. We were joined by a brilliant line up of guest speakers including: Octopus Energy, carwow, Sport England, Google and Sopra Steria, who gave examples of the topics in practice.

You can watch all of the sessions on demand here:

Customer Centricity Month 2022: How to thrive in challenging times

The year before, our theme was ‘How to thrive in challenging times’ where we looked at accelerating growth within organisations using our Customer Centricity Model. In the webinars we covered each dimension in detail alongside expert senior leaders from a diverse range of sectors including: British Council, Visa, UK Health Security Agency and Vodafone. 

Catch up on the recordings now:

Lauren is the Marketing Executive here at cxpartners and along with the rest of the marketing team, she is responsible for ensuring that everyone knows about the brilliant work that we do.