Thinking

From the blog

Featured blog article

Transforming advice with Open Finance: three UX strategies

by Stu Charlton and Tom Scott. Published on 04 Apr 2025

Tips on introducing games-based experiences to foster greater discussions and outcomes

by Sophia Klinck. Published on 24 Jan 2025

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Insights

Customer centricity

Our tools and research to help you become more customer-centric.

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The Consumer Duty

The FCA wants Financial Services firms to permanently embed the Consumer Duty. We think continuous improvement, through qualitative research is the answer.

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The vulnerability challenge

The FCA wants to ensure the fair treatment of customers in vulnerable circumstances. Learn more about the challenge, and about how we can help you improve customer outcomes.

Learn more about The vulnerability challenge