Training initiatives: investing in our team’s growth
Throughout the year, our commitment to employee development took centre stage with a range of training programmes aimed at enhancing skills and knowledge.
Behavioural insights with Coglode
Solving problems behaviourally is crucial to the work we do and we are always wanting to improve how we can do this. Our behavioural insights training programme helped us to:
- Learn the importance of defining an emotional outcome alongside a behavioural one and determining a measure for success.
- Learn how to diagnose business problems through a behavioural lens to determine the behavioural barriers to overcome.
- Explore the ways in which principles relate to one another and can be combined for maximum impact to apply behavioural insights.
Measurement
Measuring the impact of our work has always been important to us. We developed a framework to use in a discovery phase and trained our consultants how to use it.
This framework helps us to identify what impact we desire (from a business and user perspective), what the indicators would be, and how to measure it. This means we, and our clients, stay outcome-focussed.
Power, privilege and equity: Designing and building services and products
As people who create and deliver services and products, it’s our responsibility to understand how our power and privilege impacts our work and the services we create, and to try to do better. In the training course, run by Clara Greo and Sonia Turcotte, we explored our own privileges, how power manifests in services, how power and privilege plays out in the way we work (our practice and methods), how the decisions we make determine who has power, and how we might change this.
