About
In July 2023, retail Financial Services firms were heads-down, sprinting towards the Consumer Duty deadline.
They were hard yards! Respect and rest are equally due.
But the firms we’d spoken with knew that it’s a deadline, not a finish line. The Consumer Duty isn’t only a set of things to deliver by July 20223. Rather than complying with it, the FCA wants firms to permanently embed the Duty.
So let’s look ahead and make the next bit easier.
If you’re in the thick of things right now then this might sound fanciful, but it’s an opportunity to thrive. That’s because it requires a more customer-centred mindset, which our research with Google links to growth, agility and happier staff. And it isn’t wishful thinking or consultancy fluff to propose unexpected gains – we’ve proved it before.
In this webinar, we shared some of the patterns we’ve seen across the industry and discussed:
- What it could mean to embed the Consumer Duty
- Is this an opportunity, really?
- Driving the long-term mindset shift that the regulator requires
