About the speakers
Steve Cable, Experience Director, cxpartners
Steve’s delivery experience comes from his leadership of large-scale user centered design projects for clients, including Google, Public Health England and Boehringer Ingelheim. He does this by helping clients shape and deliver their own customer experience vision, supporting projects through every phase from Discovery to Live.
Using his deep experience of aligning business goals with user needs, he ensures services are simple, compelling, and customer centric. His work on Public Health England’s Talk to Frank site was ranked Google’s best performing site of 2018. PHE’s CEO described it as “Digital Prevention at its best”.
Paul Burrows, Global Commercial Director Transformation, British Council
Paul has worked in senior digital and customer experience roles across travel, insurance and education for both large and small organisations within a variety of organisational structures. He is passionate about improving customer experience to deliver sustainable commercial growth and successfully leverages customer and data insights to deliver meaningful, measurable change.
During the session, Paul will share examples of how he has gotten organisations he’s worked with to get out of the cycle of doing customer research that doesn’t lead to meaningful change. Instead, getting them to turn discovery into tangible outcomes and actions. As an Executive leader with a track record of delivering customer-centric change within large global companies for 20+ years, Paul’s insight will be fascinating to hear.
