SDinGov
Mind the gaps – how to get more from discovery & alpha
Session type: Talk
Speakers: Amanda Payne and Mark Skinner
When: 29th September 2022
When is Discovery not enough? What happens in Alpha if you’re missing a key insight? In following the prescribed phases of service delivery, a team can sometimes risk being bound by the definitions of each phase – and miss opportunities to deepen understanding and gain buy-in.
In this talk Amanda Payne and Mark Skinner will identify opportunities to bridge the gaps between Discovery and Alpha phases – sharing our experience for when it’s a good idea to accelerate into ideation or return to uncovering user needs.
Take a look at Amanda and Mark’s SDinGov session
Is impact mapping a service designer’s secret weapon?
Session type: Workshop
Speakers: Nicola Pritchard and Hannah Whiteley
When: 29th September 2022
‘Impact’ has become a ubiquitous term that is hard to define and hard to measure. In this workshop we’ll be working through the steps of developing an impact map, as both a process and a tool for setting clear intent around the impact we want to achieve in our projects, and mapping the journey for getting there.
In the session itself participants will be developing their own personal impact maps, and will leave equipped with the tools to apply the same process in their work contexts.
Take a look at Nicola and Hannah’s SDinGov session
Applying inclusive user centred design in practice
Session type: Talk
Speakers: Chloe Langan and Megan Simmons
When: 30th September 2022
As user centred designers and researchers, we should always ensure that inclusivity is at the heart of our practice.
In this talk, we use insights from our research with UCD professionals, seldom heard communities, charities and research participants to identify what more we could be doing in our user centred design and research practices to consistently and more effectively be more inclusive.
Take a look at Chloe and Megan’s SDinGov session
