26 Sep 2022

Celebrating the launch of Customer Centricity Month 2022

We are thrilled to announce the launch of Customer Centricity Month 2022! Throughout November, cxpartners will be running a webinar a week to cover each of the five dimensions from our Customer Centricity Model in detail.

We know how challenging the last few years have been for a lot of organisations. And now, on the cusp of a potential recession, there is even more uncertainty and challenge ahead.

We’re increasingly being asked, how do we prepare for the next unknown challenge whilst still maintaining growth?

Thankfully, we have the answer!

From our work with some of Europe’s top organisations, and our partnership with Google, we’ve studied what builds a resilient and prosperous business. Our recent research reveals there are three key factors:

• Sustainable revenue growth

• Recruiting and retaining talent

• Agility to make change happen

And the secret to achieving these? A business that prioritises the customer. A business that is truly customer centric.

Customer Centricity Month 2022

Customer centricity isn’t just about a specific discipline. Truly customer centred organisations think about how they are serving the customer in all aspects of the way they run the business.

Our five dimensions of Customer Centricity were developed to help you understand where your strengths are and where there are areas of improvement.

Throughout November cxpartners will be running a webinar a week to cover each of the five dimensions in detail. For each webinar we’ll be accompanied by a guest speaker giving an example of a customer centricity programme in practice.

Sign up now for four webinars covering:

  • Process: how you decide what to work on and whether your project processes are allowing you to focus on customer needs and deliver value efficiently.
  • Governance: how strategic decisions are made and whether they are they focused on customers. Questioning whether the right metrics are in place to ensure your organisation is customer focused.
  • Employee Experience: whether teams have the physical and digital tools and space in place to allow them to deliver a great customer experience.
  • People & Communication: whether you have the right skills in house to deliver a great customer experience, and whether the organisation effectively communicates its objectives.

We highly recommend signing up to attend all four webinars so you can get a true understanding of how the dimensions work together. Reserve your place now! 

Learn more about Celebrating the launch of Customer Centricity Month 2022

Lauren Bailey

Reach out to Lauren Bailey

Marketing Manager

Related blog articles