Last updated 12 Feb 2025

Customer centricity blogs

Adopt a prototyping mindset with 5 simple principles

by Sam Stevens. Published on 29 Jan 2024

Staying competitive in challenging times

by Stuart Tayler and Max McShane. Published on 14 Dec 2023

Why customer centricity is important to the public sector

by Amanda Payne. Published on 23 Nov 2023

Customer excellence: upgrading your design team may not be the answer

by Giles Colborne. Published on 15 Nov 2023

5 ways to create impact through prototyping

by Sam Stevens. Published on 09 Nov 2023

Set your team up for success

by Rizwana Hussain. Published on 31 Oct 2023

How businesses excel by prioritising for growth

by Stuart Tayler. Published on 25 Oct 2023

Customer Centricity Month 2023: Creating resilient organisations

by Lauren Bailey. Published on 18 Sep 2023

Customer centricity, employee experience and the public sector

by Amanda Payne. Published on 11 Sep 2023

Catch us at SDinGov 2023

by Lauren Bailey. Published on 25 Aug 2023

How Octopus Energy excel in customer centricity

by Anna Boscoe. Published on 02 May 2023

Wrapping up Customer Centricity Month 2022

by Lauren Bailey. Published on 05 Dec 2022

How to achieve high performance through culture

by Giles Colborne and Alberta Soranzo. Published on 28 Nov 2022

Why we all hate doing expenses – championing the employee experience

by Hannah Whiteley and Sophie Dennis. Published on 22 Nov 2022

Empowering teams without creating chaos

by Stuart Tayler and Andrés López Josenge. Published on 17 Nov 2022

The cost of not doing discovery

by Steve Cable and Paul Burrows. Published on 14 Nov 2022

How Farfetch maintain health and happiness within their design team

by Anna Boscoe and Justin Stach. Published on 04 Nov 2022

Celebrating the launch of Customer Centricity Month 2022

by Lauren Bailey. Published on 26 Sep 2022

Five principles for keeping the focus on the customer

by Anna Boscoe. Published on 20 Sep 2022

Five ways to accelerate customer centricity success

by Giles Colborne. Published on 11 Aug 2022

Dan Harris on The Product Experience Podcast

by Lauren Bailey. Published on 18 Jul 2022

Unlocking customer centricity: Question everything, assume nothing

by Steve Cable. Published on 06 Jul 2022

Decentralising control – the first key to customer centricity

by Steve Cable. Published on 17 May 2022

How BlaBlaCar creates a customer-centred culture

by Giles Colborne. Published on 13 Apr 2022

cxpartners release Customer Centricity Study

by Dan Harris. Published on 30 Mar 2022

How do I make my company more customer centric?

by Giles Colborne. Published on 24 Feb 2022

Learn more about Customer centricity blogs

Reach out to Sophie Grencis

Business Development Director

sophie.grencis@cxpartners.com