What is this?
cxpartners Limited ("We") are committed to protecting and respecting your privacy.
We only collect and process the information which you give us by posting comments on our site www.cxpartners.co.uk or when you send us an e-mail. The information you give may include your name and e-mail address.
We only use this information for the purposes of administering the comments section of our site and to respond to any email you send. We will not share your information with anyone else.
This website also uses Matomo. Matomo is an open source web analytics platform. A web analytics platform is used by a website owner in order to measure, collect, analyse and report visitors data for purposes of understanding and optimizing their website. If you would like to see what Matomo looks like, you can access a demo version at: https://demo.matomo.cloud. See below for more details.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. If you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Where we store your personal data
The data that we collect from you is stored on our CRM system, Zoho. Zoho stores information on servers which are based within the European Economic Area ("EEA").
How to request access to your personal data
If you would like to request access to your personal data or request to change (including deletion of) the personal data we hold for you please contact our Data Protection Coordinator Tamlyn Driver: firstname.lastname@example.org
Data retention period
We review the data we store in our systems every 6 months. If we ask permission to retain your data and do not receive a response within 1 week your information will be deleted from our system.
Our site may contain links to other websites. These sites will have their own privacy policies.
If you have any questions, please email us at email@example.com.
Further details on Matomo
Purpose of the processing
Matomo is used to analyse the behaviour of the website visitors to identify potential pitfalls; for example, not found pages, search engine indexing issues, which contents are the most appreciated. Once the data is processed (number of visitors reaching a not found pages, viewing only one page etc), Matomo generates reports for website owners to take action, for example changing the layout of the pages, publishing fresh content etc.
Matomo is processing the following personal data:
- Anonymised IP addresses (the last 2 bytes of IP are removed)
- Custom Dimensions
- Custom Variables
- Approximate location of the user
On the cxpartners website, the following Matomo features and/or processing of data have been disabled:
- User ID
- Order ID
Matomo also tracks:
- Date and time
- Title of the page being viewed
- URL of the page being viewed
- URL of the page that was viewed prior to the current page
- Screen resolution
- Time in local timezone
- Link clicks to an outside domain
- Pages generation time
- Country, region, city
- Main Language of the browser
- User Agent of the browser
The processing of personal data with Matomo is based on legitimate interests.
Processing your personal data such as cookies helps us identify what is working and what is not on our website. For example, it helps us identify if the way we are communicating is engaging or not and how we can organize the structure of the website better. Our team is benefiting from the processing of your personal data, and they are directly acting on the website. By processing your personal data, you can profit from a website which is getting better and better.
Without the data, we would not be able to provide you the service we are currently offering to you. Your data will be used only to improve the user experience on our website and help you find the information you are looking for.
Recipient of the personal data
The personal data received through Matomo are sent to:
- Our company.
Details of transfers to third country and safeguards
Matomo data is hosted in Germany and Ireland for backup.
While 100% of your data and backups is securely stored in Europe, our company is based in New Zealand and we have contracts with a New Zealand hoster (AC3 NZ in contract with AWS New Zealand). New Zealand is one of the few countries that the EU considers to have an adequate level of data protection. This provides legal certainty for Article 44 GDPR that the data does not go to a third country like the US even though we are using AWS. Because no personal data is transferred to third countries, no SCC’s are needed.
This means that Matomo Cloud is safe to use in the EU and fully GDPR-compliant.
Retention period or criteria used to determine the retention period
We are keeping the personal data captured within Matomo for a period of 13 months, in line with the policy of our parent company Sopra Steria (who are based in France).
The existence of each of the data subject’s rights
As Matomo is processing personal data on legitimate interests, you can exercise the following rights:
- Right of access: you can ask us at any time to access your personal data.
- Right to erasure: you can ask us at any time to delete all the personal data we are processing about you.
- Right to object: you can object to the tracking of your personal data by using the following opt-out feature:
The right to lodge a complaint with a supervisory authority
If you think that the way we process your personal data with Matomo analytics is infringing the law, you have the right to lodge a complaint with a supervisory authority.
Whether the provision of personal data is part of a statutory or contractual requirement; or obligation and possible consequences of failing to provide the personal data
If you wish us to not process any personal data with Matomo, you can opt-out from it at any time. There will be no consequences at all regarding the use of our website.
The existence of automated decision-making, including profiling and information about how decisions are made, the significance and the consequences
Matomo is not doing any profiling.