About the speakers
Giles Colborne, CEO, CXPartners
Giles co-founded CXPartners in 2004 and has spent his career helping organisations to adopt practices that will make them more customer centred. As head of practice, he has developed CXPartners’ strength in research, design and development and created a team of highly proficient and effective practitioners. Following acquisition and integration with IT services company Sopra Steria, he leads the UK business consulting practice. He’s also the author of best-selling design book ‘Simple and Usable’ published by Pearson in the United States and now in its second edition.
Giles developed the customer centricity model over a period of 10 years, basing it on the delivery methodology he employed on several large scale user centred design transformation programmes including Nationwide, Leeds Building Society and HCE Healthcare UK.
Alberta Soranzo, Global Head of Customer Experience, Vodafone
Alberta is a senior design and organisational transformation executive, with a deep specialism in service design, systems thinking, agile and customer experience. She focuses on transforming organization to support design and delivery of future-friendly, end-to-end service experiences that are insight-led and unlock value for customers and businesses.
Reporting to Vodafone’s CEO, she has extensive experience building teams and leading organisational transformations that help businesses to focus on their customers.
