About
In this webinar, we explored what a user centred organisation looks like – how it affects everything from skills to culture, and from organisational structure to governance models.
We gave a sneak peak of our Customer Centricity Model which we developed in collaboration with Google, and discussed why it’s critical to define your company’s current maturity and how to use these findings to drive change with the C-Suite and decision makers across your company.
Watch this webinar to find out how to take your customer experience programme to the next level.
