About the speakers
Stuart Tayler, Practice Director, cxpartners
Stu has over 15 years of experience in user experience and service design for a range of clients, including Google, Nike and The Co-operative Bank. He’s worked in-house for Nokia and Dyson on their electric car programme. He delivers award winning work that also has a measurable impact.
This breadth of experience helps him to understand what makes organisations customer-centric. His work at cxpartners focuses on putting that into practice through designing and leading programmes to help organisations increase their customer centricity.
Andrés López Josenge, VP of Design, Visa Europe
Andrés is a seasoned design executive with over 25 years of experience leading design teams and fostering cultures of excellence, effective collaboration, and joy. Previously he founded Direction, an independent boutique digital design agency with offices in Madrid (Spain) and Birmingham (USA) that helped a series of blue-chip clients from all over the world discover, design, and develop compelling digital products and services.
He currently leads the pan-European reactive (Client) and proactive (Product) experience design teams at Visa, with hubs in London and Berlin, that work end-to-end to deliver game changing payment experiences that enable individuals, businesses, and economies to thrive. Since joining Visa, Andrés has had a huge impact on how the te
