Customer Centricity Month 2022: How to thrive in challenging times

02 - 23 Nov 2022

A mixed media graphic with a woman's head in the centre. Surrounding her is a compass, an ear, a pair of binoculars and a recording device. The image shows that she is being listened to.

4 events 02 - 23 Nov 2022 online events

Welcome to Customer Centricity Month 2022! Watch our webinar recordings to discover how customer centricity will prepare you for the challenges of tomorrow.

About

Customer centricity isn’t just about a specific discipline. Truly customer centred organisations think about how they are serving the customer in all aspects of the way they run the business.

For Customer Centricity Month 2022, we held four webinars across four weeks looking at each dimension from our Customer Centricity Model and how organisations can mature customer centricity within their business.

Our five dimensions of Customer Centricity were developed to help you understand where your strengths are and where there are areas of improvement.

The dimensions include:

  • Process
  • Governance
  • Employee Experience
  • People
  • Communications

Across the month we were joined by expert design leaders from Vodafone, Visa, UK Health Security Agency and the British Council who gave examples of each dimension in practice.

The events in Customer Centricity Month 2022: How to thrive in challenging times