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Events

Previous events

Customer Centricity Month '23

Staying competitive in challenging times

01 Nov 2023 Online event

Stuart Tayler

CXPartners

Stuart Tayler
Max McShane

Octopus Energy

Max McShane

Building a Consumer Duty culture – some simple steps

12 Jul 2023 Online event

Jonti Dalal-Small

CXPartners

Jonti Dalal-Small
Ed Smith

Financial Conduct Authority (FCA)

Ed Smith

The Consumer Duty – a marathon or a sprint?

24 May 2023 Online event

Stu Charlton

CXPartners

Stu Charlton

Customer Centricity Month '22

People & Communications: How to achieve high performance through culture

23 Nov 2022 Online event

Giles Colborne

CXPartners

Giles Colborne
Alberta Soranzo

Vodafone Business

Alberta Soranzo

Customer Centricity Month '22

Employee Experience: Why we all hate expenses

16 Nov 2022 Online event

Hannah Whiteley

CXPartners

Hannah Whiteley
Sophie Dennis

UK Health Security Agency

Sophie Dennis

Customer Centricity Month '22

Governance: Empowering teams without creating chaos

09 Nov 2022 Online event

Stuart Tayler

CXPartners

Stuart Tayler
Andrés López Josenge

Visa Europe

Andrés López Josenge

Customer Centricity Month '22

Process: The cost of not doing Discovery

02 Nov 2022 Online event

Steve Cable

CXPartners

Steve Cable
Paul Burrows

British Council

Paul Burrows

Building a business case for customer centricity

26 May 2022 Online event

Dan Harris

CXPartners
Rupert Whitehead

Google

Rupert Whitehead