Bid and Account Manager Bristol

Position summary

We’re an internationally renowned experience design consultancy working with some of the biggest names in digital, making a difference to millions of people around the world.

Our Digital Government Pod needs a Bid and Account Manager who can help us to strengthen our public sector bid process and deepen our understanding of our clients’ needs. It’s a chance to join a growing team and play a key role in taking it to the next level.

About this role

You’ll be working in our Digital Government ‘pod’, our client-focused, mini ‘business units’ (read Giles’ blog about pods here). You’ll be a key owner of our bid process as well as supporting the management and growth of key accounts. 

You’ll play a pivotal role in our success winning public sector work. And you’ll work to build relationships and growth with our existing clients. You’ll help shape our proposition and services against clients’ needs with their knowledge about our skills and services. You’ll map out our clients’ organisations and competitor landscape and help us to understand what makes them tick. 

You’ll report into the Experience Strategy Director (Pod Lead) in your pod and share best practice and professional growth with our other sales and account management staff in Bristol and London.

You’ll also work collaboratively with our project managers, UX consultants, designers and front-end developers to shape bids, proposals and projects, and to make sure that the right skills and time are allocated to both bids and projects. You’ll also work closely with the team and the client to identify growth and value to the relationship.  

We’re a small, but growing team, with a need to both grow our new business and create long-lasting and positive relationships with our clients. Due to the way the public sector engages suppliers, our team needs someone comfortable with competitive new business and business development, as well as with the ability to build relationships and set an account up for growth.

This is a role with responsibilities and objectives across the public sector business development lifecycle.

Your specific objectives will be to:

Client Management

Assist our Digital Government team with the logistical and administrative aspects of client management, for example, organising meetings, note-taking, sharing account statuses, and supporting the team. Your aim will be to keep accounts well-managed and organised, and clients happy with their partnership experience.

Bid Management

Contribute to successful sales and proposal process, through well-organised bid management. Support the team on new proposals and new business activities - organising meetings, note-taking, gathering and refining case studies/collateral, coordinating internal bid plans and contributing to and proofreading proposals.Coordinate knowledge-gathering activities which enhance future bidding activities (part of a continuous improvement process), e.g. gathering of collateral materials, organising the repository of case studies and CVs, arranging debrief sessions.

You may also:

  • Writing proposal content and bid library content - tailoring our credentials, case studies and approach to meet the needs of the client and/or project brief.
  • Work with our marketing team to help organise events, coordinate content creation and support the team with external marketing communications.
  • Conduct market research into the clients, markets and sectors that we work for - reading articles on what they are interested in and sharing intelligence with your colleagues in our Client Services team.
  • Proofread reports and other external communications before they go out to our clients and suppliers.
  • Assist with our internal reporting and management systems, keeping our customer relationship management (CRM) system up to date for your accounts.
  • Offer creative ideas to the Client Services team to help develop exciting opportunities and nurture relationships.

Who we’re looking for

Please don't be put off applying because you aren't a perfect match for our job description. If you are excited about the opportunity, and think you can achieve the outcomes we are looking for, but aren't sure if you tick every box, we'd still love to hear from you.

Collaboration and team working and will be key in this role. You’ll have excellent written and verbal communication skills, the ability to communicate confidently both within cxpartners and externally. You will have the soft skills to develop relationships in a confident and friendly manner and be an advocate for creating exceptional client experiences.

We’d like someone who is flexible and enjoys contributing to a creative and busy team and can deliver work well both independently and in a collaborative environment.

You’ll have a good head for numbers and be highly organised. (e.g. spreadsheets, databases, budgets).

Most importantly, you’ll have great attention to detail, ensuring that all tasks are completed with care and precision.

You’ll probably have some work experience in an administrative, bid or client services role. If you have experience in account management of a creative design environment, that would be a plus. 

You’ll have the right to live and work in the UK.

About Us

Our mission is to have a positive impact on people’s lives by helping organisations become more customer centric and thrive.

We’re a great place to work – you’ll love the environment, the people and the way the company looks after its staff. You’ll also get a great package with a salary of between £24K and £32K, 25 days holiday, benefits including a smartphone, a cash-back healthcare scheme, a pension plan to which we’ll contribute, a MacBook and other kit as needed.

cxpartners are committed to training and run an extensive training programme which will support both your individual needs and our business ambitions.

cxpartners is made up of an incredible, diverse range of people. We're an equal opportunity employer and prize diversity as a strength. We’re keen to ensure we’re designing products and services that work for everyone, so we particularly encourage applications from different underrepresented demographics. We do not discriminate based on race, ethnicity, colour, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability or any other legally protected status.

If you’d like to apply, please email tamlyn.driver@cxpartners.co.uk with a brief CV.

No agencies please.