Nicola is passionate about making things that work for people and have a positive impact on society and the planet. Since joining CXPartners two years ago she has been developing a process called ‘Scan Map Measure’ to help organisations consider their long-term impact on the world. Nicola is expanding this into a broader framework that will be incorporated into our practice.
She also leads the ‘Social Impact’ Community of Practice at CXPartners, where she shares her expertise and collaborates with others on creating positive social change.
As a Principal Service Designer in our Public Services team, Nicola oversees the end-to-end design lifecycle of a project from Discovery through to Beta and Live. She is hands-on, conducting research and service design tasks, while also guiding teams in setting and measuring their strategies for impact.
Nicola takes pride in her work with the NHS, Sport England and the Maritime and Coastguard Agency, supporting critical public services to deliver better experiences and improved outcomes for users.
The thing that gets Nicola out of bed in the morning is to look for answers to the question; how can what we do and what we design today, make a bigger impact on the world tomorrow?
