What we do

We help our clients make great products that work better.

Seminars

Our seminars are a chance to hear about and discuss the latest trends in usability. You’ll be web managers and product managers from blue-chip companies to share experience or take notes on. Plus you’ll get a chance to go hands-on with some new and unusual devices.

Creative accessibility

We’ve seen too many accessible sites that were designed to the lowest common denominator. Our approach is to find creative ways to design sites that look fantastic and work for everyone.

SEO inside

Build it and they will come… so long as you show up on Google. Search Engine Optimization (SEO) is critical in site design. We help our clients to build sites that attract search engine visitors.

Persuasive design

Shhh! Want to know how to persuade visitors of your site to go further and do more? Ask us about the secrets of persuasive design.

Online communities

What do you need to do to make a successful online community? How can you add reviews, feedback or chat to your site without bringing the roof down on your head? We’ve got a model of user interaction that can help you avoid those ugly - and very public - mistakes.

International customer experience

We’ve been travelling the world, working with international audiences for years. So if you want to understand how your users differ across Europe, North America, South America, Asia or Australia then ask us.

E-commerce usability

Competition between e-commerce sites is intense. Securing an order depends on smart merchandising, friction-free paths to ordering, and that hard-to-define quality that makes a customer want to buy.

Information architecture

Information architecture is the term given to the way information is organised – in particular in websites and user interfaces.