Usability testing

cxpartners carry out hundreds of usability tests every year

Every year we watch hundreds of people in our labs and in the field using websites, mobile phones, and other interactive devices.

Usability testing uncovers problems that impair the way users interact with the product.

Dedicated user testing lab

cxpartners have a dedicated user testing lab in our Bristol offices. It has been set up to provide the best environment to conduct this type of qualitative research.TIP: User testing blogs Read more about usability testing on the cxBlog.The lab is split into two parts. There is an interview/testing room where our invigilator will conduct the test, and a separate viewing room, where clients can watch video feeds of the test in comfort.

The advantage of having a two room set up is that there is no two-way mirror to intimidate participants, and clients are free to talk as loudly as they wish, without the worry of being heard in the testing room.

cxpartners have configured flexible video feeds that enable people viewing the tests to see everything that is going on. Depending on the nature of the test taking place, different camera arrangements can be made to ensure nothing is missed.

This facility can also be used to conduct other forms of user research, such as task analysis interviews and card sorting exercises.

Portable user testing kits

In addition to the main lab, cxpartners also have three portable user testing kits that allow usability interviews to be conducted in almost any venue, anywhere in the UK or further afield.

International user testing

TIP: International user testingFind out about how we run International user testing around the world.cxpartners run international usability tests. We have extensive knowledge of all the major European, Asian and American user behaviour patterns, enabling us to run more informed and successful research in these markets.

cxpartners has a network of partners around the world – local usability experts and translators we’ve hand picked. This means our clients get experts who understand local culture, language and markets.

Usability testing methods

We want to make user testing a relaxed and enjoyable experience for everyone involved. Our test plans are written as drafts so that our clients have the chance to input and ensure they’re getting the information they need.

Typically, cxpartners use a very loose listening lab style approach to user testing; talking to people about real experiences, then getting them to replay those experiences. We use think aloud analysis to get the users to open up about what’s happening and throughout we observe what they’re doing. The viewing facilities allow clients to observe all the tests – we’d really recommend that you do.

cxpartners use the latest eye tracking equipment, enabling us to show you what your users are looking at. It help us to give you more informed design recommendations.

Watch a video of our user testing facilities:

Next steps:
We’d be happy to talk to you about how usability testing could work for your business. Call us on 0117 946 3930 or email info@cxpartners.co.uk.

Find out about how cxpartners conduct eye tracking, and how it could help you better understand your users.