Our books
We believe in sharing our knowledge. Books from our consultants have helped hundreds of thousands of people to improve websites, apps and services.
Communicating the User Experience
Simple and Usable (second edition)
Smashing UX
A Pocket Guide to the Usability of Web Photos
Latest articles
The latest from cxpartners - our thoughts on everything from emerging tech and behaviour, to shaping team culture.
What are the qualities of great user experiences?
We know that the best services result in great experiences for the people who use them but what exactly are the qualities of a great service experience?
Milk floats and forecourts. How we’ve been living the experience to understand a customer’s perspective.
Through lived experiences, we have been able to get closer to each step in the customer journey and fully understand the nuts and bolts of our client’s organisation. We discuss a handful of recent examples of us living the experience, exposing ourselves to new contexts and looking at things through the lens of the user.
Open Finance: a huge opportunity for Financial Advice, but only if we start with people, not tech
Somewhere in the Open Finance opportunity space is a sweet spot where adviser needs and client needs line up. But we'll only find it if we approach this the right way.
Reflexive Research: 5 tips to minimise bias
Quite a few years ago, I wrote an article about using ‘reflexive thinking’ to avoid bias in user research. This topic feels as relevant as ever, so I’ve dug it out of the vaults and given it a polish to share with you today.