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Platform

Platform (part of Britannia Building Society) wanted online mortgage applications.

The technical team had developed a detailed functional specification of over 100 pages - but no one could really visualise the important details of how it would look and incorporate the learning from the user testing.

We built prototypes (based on the spec and user test results). We used these in workshops to make it easy for everyone to understand and discuss how the site should work.

Platform achieved their objective of making their site the benchmark in ease of use. 400 to 500 forms are submitted per day (up from an expected 180, double the number of paper applications received previously).

Platform won the top industry technology award for the site, the business to business Mortgage Strategy Gold Award.


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