Clients

Case studies

PeugeotSetting the user experience vision for an online car showroom.

LexusBoosting leads through user-centred redesign.

PlatformDramatically increasing business by making complex forms easy to use.

Island CruisesRedesigning a complex buying process to treble online sales.

Planning PortalSetting online strategy for a complex service organisation.

ThomsonEthnographic research and insights to develop product innovation roadmap.

Our clients also include

The TrainlineGrew revenue with redesign of their search and booking process.

The Co-operative BankIncreased leads through user testing and redesign of product pages.

ebayResearch and design for key user journeys across the site.

RBSCompetitor insights through benchmark user testing.

PrudentialUsed customer insight to define innovative new product.

Virgin TrainsUser research, wireframe development and validation for their new site.

NokiaVision development, user insight and design for Nokia Music.

NatWestForm optimisation through usability studies.

Best WesternSite redesign based on user research (coming 2010).

BetfairInternational user testing and cross-cultural strategy.

Direct LineInnovative redesign of online quote pages.

Environment AgencyPreferred partner for usability services.

BudgetApplied user insights to sales funnel analysis to drive growth.

BBCUser testing of mobile web sites. Online community consultancy.

First Choice“Great recommendations, backed up by theory and credible research.” Linda Robinson

FuturelabEducational research and design working with students and teachers.

JaguarInformation architecture and usability testing for global web redesign.

Lastminute.comReviewed and simplified customer journeys and interaction design.

MarriottGlobal research, specification or multi-billion dollar booking process.

MicrosoftResearch and design for everything from extranets to medical user interfaces.

Expedia“Clear, concise solutions to one of our most challenging projects.” Mike Cosentino

TescoCreated successful online community against tight deadline.

  1. Research
  2. What we do
  3. Usability testing
  4. Guerilla user testing
  5. International user testing
  6. User testing with disabled users
  7. How we do it
  8. Eye tracking
  9. Ethnography
  10. Card sorting
  11. Online surveys
  12. Task modelling
  13. Customer journey mapping
  1. Strategy
  2. What we do
  3. Business requirements
  4. User requirements
  5. Persona development
  6. Vision development
  7. Accessibility policy development
  8. Ethical SEO
  9. How we do it
  10. Stakeholder workshops
  11. Expert usability reviews
  1. Design
  2. What we do
  3. Information architecture
  4. Wireframe development
  5. Visual design
  6. Mobile interface design
  1. Contact us
  2. +44 (0)117 946 3930
  5. 3rd Floor
    29 St Augustines Parade
  6. Bristol, BS1 4UL
  7. United Kingdom
  8. Map & directions